Frequently Asked Questions

We deliver across Ghana. Delivery availability and charges may vary depending on your location.

Orders within Accra are typically delivered faster than orders outside Accra. Your estimated delivery time will be provided during checkout or after your order is confirmed.

Once your order has been dispatched, we’ll send you an update with the relevant delivery or tracking information.

Please contact us as soon as possible with your order number and clear photos of the item received. Our team will review the issue and help arrange a replacement or other appropriate solution.

Please contact us as soon as possible after placing your order. Orders that have already been processed or dispatched may not be eligible for cancellation.

We accept the payment methods displayed at checkout, including supported Mobile Money and card payment options.

Yes. Payments are processed securely through our payment provider Paystack, and your full payment details are not stored by us.

Please check that your payment details are correct and try again. If money has been deducted but your order was not confirmed, contact us with the transaction details so we can assist you.

Yes. Once your order has been successfully placed, you’ll receive an order confirmation using the contact information provided at checkout.

No, Cash on Delivery (COD) is not available at this time.

You can reach our customer care team through email and social media accounts.


Email: admin@teivaskin.com

You may also message us at Facebook, Instagram, and Tiktok: @teivaskincare